Verizon is my carrier, so naturally I called Verizon Wireless tech support. Was that ever a waste of time!
Three times I navigated their voice prompt maze to finally get a live person who put me on hold and eventually hung up on me. Beyond power cycling the device and removing the battery, solutions which I had already tried before I called, the only other option I was offered was to remove all my apps and user data and reset the phone to the factory defaults in the blind hope that that would fix the problem because they had never seen or heard of this problem before and had no idea what was causing it.
They were sure that it wasn't their problem however. Even though it affected all screens all the time, they said it must be caused by a third party app that I downloaded from the Google Play Store. They said just start deleting apps till it went away. No, they had no idea what app might be causing it but definitely not one of their built in ad-bloat apps that you can't delete anyway. Definitely must be a third party app. You know that Google Play Store. Anybody can upload to it. All kinds of viruses and worms...
Or call Samsung, they made the phone. Here's Samsung's number. I called Samsung and I got put on hold there too. Once I even called Verizon and they got a Samsung tech and transferred me but he lost me too. When they lose you, you never have a way to get back to the same person and pick up the same conversation, and of course, they never call you back, even though you know perfectly well they have your number.
Later I went on Twitter to gripe, and since all of these corporations have a social-media team that looks out for such things, it wasn't long before I picked up a response. What follows is my Twitter conversation with Verizon over the next few days. I still don't have my phone fixed. Verizon has never really tried to fix it, only to pass the buck and avoid responsibility. I have learned to work around it but somehow, I still feel I am being cheated.
#Verizon tech support: Navigate a ton of voicemail prompts until finally you get someone who hangs up on you - 3 times today!
— Clay Claiborne (@clayclai) January 7, 201512:51AM
@clayclai That's definitely not acceptable..... my apologies. Is there something I can assist with? ^SEJ
— Verizon Support (@VerizonSupport) January 7, 20156:42AM
@clayclai I want to make sure you are getting your concerns addressed. What has you calling in? Please provide me with details. ^KR
— VZW Support (@VZWSupport) January 7, 20156:44AM
@clayclai I apologize for the issues. Lets ensure you get the assistance needed, Clay. What concerns are you running into? ^YT
— VZW Support (@VZWSupport) January 7, 20156:58AM
@VerizonSupport says @GooglePlay software is full of viruses and that why my @Samsung S5 is broken. Not their problem!
— Clay Claiborne (@clayclai) January 7, 20157:26AM
@VZWSupport The concern I am running into with a Verizon phone w problems is a #Verizon that passes the buck. 3 hrs on phone, no fix
— Clay Claiborne (@clayclai) January 7, 20157:29AM
@VZWSupport I gave details 4 times because you don't keep records, every call is new again! And you want details in a tweet? #Verizon sucks
— Clay Claiborne (@clayclai) January 7, 20157:31AM
@VerizonSupport You pass the buck. Told to call #Samsung, call #GooglePlay. Their problem not ours.
— Clay Claiborne (@clayclai) January 7, 20157:32AM
@VZWSupport You want details in a tweet? Maybe I write a major piece with plenty of details.
— Clay Claiborne (@clayclai) January 7, 20159:11AM
@clayclai Oh goodness. I don't see previous tweets with details. Can you please let us know what's going on? You can also send DM. ^VS
— VZW Support (@VZWSupport) January 7, 20159:17AM
@clayclai Here's a 2nd pair of eyes to look into this for you. Pls DM us so that we can further assist you. ^LH
— VZW Support (@VZWSupport) January 7, 20159:34AM
@VZWSupport I DM my cell number - now if you tracked problems like you really wanted to fix them, you should have ample records on my issue!
— Clay Claiborne (@clayclai) January 7, 201510:09AM
@clayclai We're eager to address all of your concerns. I was unable to locate your DM. Did you have a chance to send it again? ^LH
— VZW Support (@VZWSupport) January 7, 201511:31AM
@VZWSupport maybe its in your wait queue.
— Clay Claiborne (@clayclai) January 7, 201511:32AM
@VZWSupport If u really wanted to contact me u have what you need or did that many accts with my name call @VerizonSupport yesterday?
— Clay Claiborne (@clayclai) January 7, 201512:49PM
@VZWSupport but here's a hint, my #Verizon # is 310-581-1536, which anybody who Googles my name can find easily.
— Clay Claiborne (@clayclai) January 7, 201512:51PM
@clayclai We really want to help you. We'll loop in our landline friends to further assist you. ^LH
— VZW Support (@VZWSupport) January 7, 20158:24PM
@clayclai We're eager to help you. I was unable to locate an account with that #. Do you currently have a landline account w/us?^LH
— VZW Support (@VZWSupport) January 7, 20158:25PM
@VZWSupport Yes 310-581-1536 Really, you can't find it? my number is already in the public eye.
— Clay Claiborne (@clayclai) January 8, 20158:38PM
@VZWSupport Telemarketers find me all day long and I've been been paying Verizon for it for more than a decade and you can't find it?
— Clay Claiborne (@clayclai) January 8, 20158:41PM
@clayclai Pretty strange! Have we done any troubleshooting with you to try to resolve this? Is it the same when power off/on? ^TH
— VZW Support (@VZWSupport) January 8, 20158:45PM
@VZWSupport Boy, we've never seen that before. Blame @GooglePlay or @Samsung Call them, here's a # don't bother us. pic.twitter.com/Z07gLrQbkX
— Clay Claiborne (@clayclai) January 8, 20159:02PM
@VZWSupport Problem is I don't pay @GooglePlay or @Samsung $90/mo 4 phone. Pay & stay on hold 4 S5 that does this: pic.twitter.com/9pogtXFbCq
— Clay Claiborne (@clayclai) January 8, 20159:02PM
@clayclai The number you provided does not match our accounts. Please follow & DM us for further assistance.^AC
— VZW Support (@VZWSupport) January 8, 201510:10PM
@VZWSupport Then why don't u just call me 4 my acct # wi you if you are really that lame or do I have 2 post an image of my bill to tweeter?
— Clay Claiborne (@clayclai) January 8, 201510:16PM
@clayclai Great question! We ask you to follow and DM so we can get more information from you so we can assist. ^TH
— VZW Support (@VZWSupport) January 8, 201510:16PM
@VZWSupport U want me to follow you so you can send ads to my tweeter as well as make me listen to ads while on hold 2 @Verizon Cute
— Clay Claiborne (@clayclai) January 8, 201510:16PM
@VZWSupport How 'bout I post my @Verizon bill tomorrow so the whole world can see how full of it u r.
— Clay Claiborne (@clayclai) January 8, 20156:02AM
@VZWSupport I get a phone that does this plus the run around from #Verizon Gee that looks like some1 else's problem. pic.twitter.com/1Q5KOSZt6g
— Clay Claiborne (@clayclai) January 8, 20156:14AM
@clayclai Great question! We ask you to follow and DM so we can get more information from you so we can assist. ^TH
— VZW Support (@VZWSupport) January 8, 201511:27AM
@VZWSupport Here's my last bill. I'll bet you can find my # in your accts again 4 Jan but not for support! pic.twitter.com/v0SQWpj6Cv
— Clay Claiborne (@clayclai) January 8, 201512:52PM
@clayclai That was helpful! Your bill confirms you are a landline customer. We handle only the cellular side of Verizon's customers. ^DGM
— VZW Support (@VZWSupport) January 8, 2015But they do bill my wireless charges on that same landline bill.
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